Terms of service

These Terms of Service govern your access to and use of plushhaven.xyz, including all products, services, features, content, and transactions offered by PlushHaven.

Throughout these Terms, “PlushHaven,” “we,” “us,” and “our” refer to the operator of plushhaven.xyz. “You” and “your” refer to any visitor, customer, or user of the website.

By accessing the website or placing an order, you agree to these Terms of Service.

1. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction to use this website or place an order.

If you are under the age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.

2. Online Store Use

You agree not to use the website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purpose.

You must not:

Violate applicable laws or regulations.
Submit false, inaccurate, or misleading information.
Interfere with the security or operation of the website.
Attempt to gain unauthorized access to accounts, systems, or data.
Upload viruses, malware, or harmful code.
Copy, scrape, reproduce, or exploit website content without permission.
Use the website to infringe intellectual property or privacy rights.
Place fraudulent orders or misuse payment systems.

We may suspend or terminate access when these Terms are violated.

3. Products and Product Information

PlushHaven sells sherpa fleece blankets, cozy home products, and related accessories.

We make reasonable efforts to present product descriptions, colors, materials, dimensions, and photographs accurately. However:

Colors may appear differently depending on the screen or device.
Measurements may vary slightly.
Packaging may change without notice.
Minor differences may occur between production batches.
Product availability may change at any time.

Images are provided for illustrative purposes. Decorative objects shown in lifestyle photographs are not included unless stated in the product description.

4. Pricing

Prices are displayed in the currency shown at checkout.

We reserve the right to:

Change prices without prior notice.
Correct pricing or product information errors.
Modify or end promotions.
Limit quantities available for purchase.
Cancel orders affected by an obvious pricing or technical error.

Where required, applicable taxes, duties, or fees will be shown at checkout or collected by the relevant authority or carrier.

5. Orders

Submitting an order is an offer to purchase. An automated order confirmation does not necessarily mean that the order has been accepted.

We may refuse, limit, or cancel an order for reasons including:

Product unavailability.
Pricing or listing errors.
Suspected fraud.
Payment authorization failure.
Shipping restrictions.
Incorrect customer information.
Unusually large or repeated orders.
Violation of these Terms.

If we cancel a paid order, the applicable amount will be refunded.

6. Billing and Account Information

You agree to provide current, complete, and accurate information for all purchases.

You are responsible for confirming:

Your name.
Email address.
Telephone number.
Billing address.
Shipping address.
Payment details.
Product selection and quantity.

PlushHaven is not responsible for delays, losses, or additional charges resulting from incorrect information supplied by the customer.

7. Payment

Payments are processed through approved third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The information provided is accurate.
You authorize the applicable charges.

PlushHaven does not control payment-provider processing times, security reviews, or authorization decisions.

8. Shipping and Delivery

We offer free standard shipping to eligible destinations worldwide.

Estimated delivery is generally 7–10 business days, beginning after order processing and shipment.

Delivery estimates are not guaranteed. Delays may occur because of customs, severe weather, holidays, carrier disruption, incorrect addresses, security inspections, or events beyond our reasonable control.

Shipping is governed by our Shipping Policy, which forms part of these Terms.

9. Returns and Refunds

Eligible products may be returned free of charge within 30 days of delivery, subject to the conditions in our Return and Refund Policy.

Our Return and Refund Policy forms part of these Terms.

10. Promotions and Discount Codes

Promotional offers may be subject to additional conditions.

Unless stated otherwise:

Discount codes cannot be exchanged for cash.
Codes may be limited to one use per customer or order.
Codes may not be combined.
Promotions may exclude certain products.
Promotions may be changed or withdrawn at any time.
Discounts cannot generally be applied retroactively.

11. Intellectual Property

All website content, including branding, logos, graphics, text, photographs, product descriptions, icons, layouts, and design elements, is owned by or licensed to PlushHaven and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit such content without prior written permission.

12. Third-Party Services

The website may use or link to third-party services, including payment processors, carriers, analytics platforms, social media services, and Shopify applications.

We are not responsible for the availability, security, accuracy, terms, policies, or actions of independent third-party providers.

Use of third-party services may be subject to separate terms and privacy policies.

13. Reviews and User Content

If you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:

You own or have permission to submit it.
It is accurate and lawful.
It does not infringe third-party rights.
It does not contain harmful, defamatory, abusive, or misleading material.

You grant PlushHaven a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display submitted content for business and marketing purposes.

We may remove content that violates these Terms.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free.
All content will always be current or complete.
Products will meet every subjective expectation.
Technical defects will always be corrected immediately.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

15. Limitation of Liability

To the fullest extent permitted by law, PlushHaven will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

Use or inability to use the website.
Carrier or delivery delays.
Customer-provided errors.
Third-party services.
Unauthorized account access.
Improper product use.
Lost profits, revenue, data, or business opportunities.

Where liability cannot be excluded, our liability will be limited to the amount paid for the product or service giving rise to the claim, unless applicable law requires otherwise.

16. Indemnification

You agree to indemnify and hold PlushHaven harmless from claims, losses, liabilities, and reasonable expenses arising from:

Your misuse of the website.
Your violation of these Terms.
Your infringement of third-party rights.
Fraudulent or unlawful conduct connected to your account.

17. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, labour disputes, carrier interruptions, customs delays, government action, power outages, cyberattacks, and transportation disruption.

18. Governing Law

These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada that apply there, without limiting any mandatory consumer protection rights available in your jurisdiction.