Contact Us

We’re Here to Help

Thank you for visiting PlushHaven. Our customer support team is available to assist you with product information, order updates, shipping questions, returns, refunds, and general inquiries.

For the fastest assistance, please email us and include your full name, order number, and a clear description of your request. Providing relevant photographs may help us resolve product-related concerns more efficiently.

Customer Support

Email: support@plushhaven.xyz
Phone: +1 (778) 677-3149

Business Address

PlushHaven
1961 Cochrane St
Victoria, British Columbia V8R 3H4
Canada

Website

plushhaven.xyz

Customer Service Hours

Monday to Friday: 9:00 AM–5:00 PM
Saturday, Sunday, and public holidays: Closed

All business hours are based on Pacific Time. Messages received outside regular operating hours will be reviewed on the next business day.

Order Support

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A brief explanation of your request
  • Relevant photographs, when applicable

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high demand.

At PlushHaven, your comfort matters before, during, and after your purchase. We look forward to assisting you.