Contact information

PlushHaven is committed to providing clear, responsive, and professional customer service.

Please use the information below for questions concerning products, orders, shipping, returns, refunds, website use, or general business matters.

Business Name

PlushHaven

Website

plushhaven.xyz

Customer Support Email

support@plushhaven.xyz

Email is the recommended method for order-related inquiries.

Please include:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • The product involved.
  • A clear explanation of your request.
  • Relevant photographs, when applicable.

Telephone

+1 (778) 677-3149

Telephone support availability may vary. For detailed order issues, email communication is preferred because it allows us to review order information and supporting photographs.

Business Address

PlushHaven
1961 Cochrane St
Victoria, British Columbia V8R 3H4
Canada

Please do not send returns to this address without prior authorization. Unauthorized returns may be delayed, refused, or returned to the sender.

Customer Service Hours

Monday to Friday: 9:00 AM–5:00 PM Pacific Time
Saturday, Sunday, and public holidays: Closed

Messages received outside regular hours will be reviewed on the next business day.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during:

  • Weekends.
  • Public holidays.
  • Major promotions.
  • Seasonal sales.
  • Periods of unusually high demand.

Order Support

For help with an existing order, please provide:

  • Your order number.
  • Full customer name.
  • Shipping address.
  • Product name.
  • Description of the issue.
  • Photographs if the item is damaged, defective, incorrect, or incomplete.

Returns and Refunds

Return authorization must be requested before sending an item back.

Eligible products may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.

Shipping Assistance

PlushHaven provides free worldwide standard shipping, with an estimated delivery period of 7–10 business days after processing and shipment.

For tracking or delivery assistance, include your order number when contacting us.

Business Inquiries

For partnership, wholesale, media, intellectual property, or legal inquiries, contact:

support@plushhaven.xyz

Use a clear subject line describing the nature of your inquiry.

Company Information

PlushHaven was established in 2026 and operates from Victoria, British Columbia, Canada.