Refund policy

Thank you for shopping with PlushHaven. We want you to feel confident when purchasing our sherpa fleece blankets, cozy home products, and related accessories. This Return and Refund Policy explains the conditions and procedures for returning an item, requesting a refund, reporting a damaged product, or cancelling an order.

By placing an order through plushhaven.xyz, you acknowledge that you have read and agreed to this policy.

1. Thirty-Day Return Period

We offer free returns and refunds within 30 days from the date your order is delivered.

To qualify for a return, your item must:

Be returned within 30 days of confirmed delivery.
Be unused, unworn, unwashed, and in its original condition.
Be free from stains, odors, pet hair, damage, or signs of use.
Include the original packaging, labels, accessories, and product components.
Be accompanied by valid proof of purchase or the original order number.

Items that do not meet these requirements may not be eligible for a full refund.

2. Starting a Return

Before sending any product back, please contact our customer support team:

Email: support@plushhaven.xyz
Phone: +1 (778) 677-3149

Please include:

Your full name.
Your order number.
The email address used to place the order.
The name of the product you wish to return.
The reason for the return.
Clear photographs if the item is damaged, defective, incorrect, or incomplete.

Once your request is reviewed and approved, we will provide return instructions. Returns sent without prior authorization may be refused or delayed.

3. Free Return Shipping

Approved returns submitted within the 30-day return period qualify for free return shipping.

Where available, we will provide a prepaid return label or alternative return instructions. Customers must follow the instructions provided by our support team.

PlushHaven is not responsible for items sent to an unauthorized address or returned using a shipping method that was not approved by us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

The product arrived damaged.
The item has a manufacturing defect.
You received the wrong product, color, size, or design.
Your order is missing an item or component.

Please provide photographs of:

The product.
The damaged or incorrect area.
The shipping package.
The shipping label.

After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate resolution.

Do not discard the product or original packaging until your claim has been reviewed.

5. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or defective:

Items returned after the 30-day period.
Used, washed, worn, altered, or damaged products.
Products with stains, odors, pet hair, or signs of misuse.
Items without original packaging or labels.
Personalized, customized, or made-to-order products.
Gift cards.
Final-sale or clearance items identified as non-returnable.
Items that cannot be accepted for hygiene or health reasons once opened or used.

Your rights under applicable consumer protection laws are not affected.

6. Exchanges

We do not guarantee direct product exchanges.

The most efficient method is usually to return the eligible item for a refund and place a new order for the preferred product, size, color, or design.

If an item arrived incorrect or defective, please contact us before placing another order.

7. Refund Processing

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing generally begins within 5–10 business days after inspection.

Your bank, credit card company, or payment provider may require additional time to display the refund in your account.

Original express shipping charges, optional delivery upgrades, duties, taxes, and non-refundable third-party fees may not be refunded unless required by law or the return resulted from our error.

8. Late or Missing Refunds

If you have not received an approved refund:

Review your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing delays may apply.
Email us at support@plushhaven.xyz if the refund is still missing.

9. Order Cancellations

Orders may be cancelled only before they enter processing, fulfillment, or shipment.

To request a cancellation, contact us immediately at support@plushhaven.xyz. We cannot guarantee that a cancellation request will be completed.

Once an order has shipped, it must be handled through the standard return process.

10. Refused and Unclaimed Deliveries

Orders that are refused, abandoned, unclaimed, or returned because of an incorrect address may be subject to additional shipping, handling, customs, or carrier charges.

Any refund will be considered after the shipment is returned and inspected.