Shipping policy

This Shipping Policy explains how PlushHaven processes, ships, and delivers orders placed through plushhaven.xyz.

1. Free Worldwide Shipping

PlushHaven offers free standard shipping worldwide to eligible destinations.

There is no minimum purchase requirement unless otherwise stated during a promotion.

Free shipping does not necessarily include:

Customs duties.
Import taxes.
Brokerage fees.
Remote-area surcharges.
Address-correction fees.
Optional express shipping.
Charges resulting from refused or unclaimed delivery.

2. Order Processing

Orders are generally processed before shipment during regular business days.

Processing may take longer during:

Weekends.
Public holidays.
Promotional campaigns.
Seasonal sales.
Periods of high demand.
Product restocking.
Payment or address verification.

Orders placed after business hours are normally reviewed on the next business day.

3. Estimated Delivery Time

Our estimated standard delivery period is:

7–10 business days after the order has been processed and shipped.

Business days generally exclude Saturdays, Sundays, and public holidays.

Delivery estimates are not guarantees. Actual transit time may vary according to destination, carrier operations, customs processing, weather, and other circumstances.

4. Shipping Destinations

We ship to many destinations worldwide. However, service may be unavailable or restricted for certain:

Countries or territories.
Remote locations.
Military addresses.
P.O. boxes.
Freight-forwarding addresses.
Regions affected by legal, carrier, or logistical restrictions.

If we cannot ship to the address provided, we may contact you for an alternative address or cancel and refund the order.

5. Order Tracking

When tracking is available, a shipping confirmation email will be sent after dispatch.

Tracking information may require several business days to update after the carrier receives the shipment.

Temporary periods without tracking updates do not necessarily indicate that a parcel is lost.

6. Multiple Shipments

An order containing multiple products may be divided into separate packages.

Packages may:

Be shipped from different facilities.
Use different carriers.
Receive separate tracking numbers.
Arrive on different dates.

You will not be charged additional standard shipping fees when an order is divided for fulfillment.

7. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Before submitting an order, please verify:

Recipient name.
Street and unit number.
City.
Province, state, or region.
Postal or ZIP code.
Country.
Telephone number.

Contact support immediately if an address needs to be corrected.

Once an order has been processed or shipped, changes may not be possible. PlushHaven is not responsible for losses, delays, or additional charges caused by incorrect or incomplete customer-provided information.

8. Customs, Duties, and Import Taxes

International orders may be subject to import duties, local taxes, customs charges, brokerage fees, or government assessments.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price.

PlushHaven does not control customs decisions or charge amounts.

Refusing a shipment because of customs fees does not automatically entitle the customer to a full refund.

9. Delivery Delays

Delays may occur because of:

Customs inspections.
Carrier congestion.
Severe weather.
Natural disasters.
Public holidays.
Labour disputes.
Transportation interruptions.
Remote delivery locations.
Incorrect addresses.
Government restrictions.
Security checks.
Events beyond our reasonable control.

We will provide reasonable assistance, but we cannot guarantee a specific arrival date.

10. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, neighbours, or building management.
Review delivery photographs or notices.
Contact the carrier.
Contact us at support@plushhaven.xyz if assistance is still required.

Claims should be submitted promptly after the carrier marks the shipment as delivered.

Carrier confirmation of delivery may be treated as evidence that the order was delivered to the supplied address.

11. Lost Packages

A package may be considered lost when the carrier confirms the loss or when there has been no meaningful tracking movement for an extended period.

Please contact our support team with your order number. We may open a carrier investigation before issuing a replacement or refund.

Investigations may require additional time depending on the carrier and destination.

12. Damaged Packages

If your parcel arrives damaged:

Photograph the exterior package.
Photograph the shipping label.
Photograph the product and damaged area.
Keep all packaging materials.
Contact support promptly.

We may request additional information before offering a replacement, refund, or other resolution.

13. Refused, Unclaimed, and Returned Shipments

Packages may be returned to the sender because of:

An incorrect or incomplete address.
Refusal by the recipient.
Unpaid customs charges.
Failure to collect the package.
Repeated unsuccessful delivery attempts.
Carrier restrictions.

Refunds, where applicable, will be considered after the parcel is returned and inspected. Additional shipping, customs, or handling charges may be deducted where permitted.